Help
Frequently asked questions
The short version of how the marketplace works. We’ll keep growing this page — if your question isn’t here, email us and a human will help.
How do I buy something?
Browse the marketplace and open any listing. Press Buy (or add it to your cart and press Checkout) and you’ll be taken to PsiFi’s secure checkout. Sign in with your PsiFi account, confirm your details, and pay — your information is pre-filled from your profile, so returning buyers usually just confirm and pay.
Once payment completes, the item is delivered on-chain to the wallet you’re signed in with. You can see everything you own under My NFTs.
How does checkout work?
Checkout happens on checkout.psifi.app, PsiFi’s payment platform. Your contact details come from your marketplace profile; you choose a payment method and confirm. If anything needs attention (a missing detail, a payment issue), checkout will tell you exactly what to fix before anything is charged.
Your purchase is never lost mid-checkout: if something goes wrong on our side, the order completes and the item is delivered as soon as the issue clears.
How do I resell something I bought?
Open My NFTs, pick the item, and press Listing. Set your price and confirm. The first time you sell from a wallet you’ll grant a one-time marketplace approval signed by that wallet — it needs a small amount of POL on Polygon for gas (the My NFTs page shows your gas balance and the recommended minimum).
When your item sells, the sale proceeds are paid out to your wallet and the item transfers on-chain to the buyer automatically.
How do I verify an item is authentic?
Every PsiFi edition can be checked on the Verify page. Paste the token ID from any listing (or from your own collection) and we confirm it exists on the PsiFi collection on Polygon, that its artwork and metadata are permanently pinned to IPFS, and whether it carries marketplace provenance.
If a token doesn’t pass verification, it isn’t a genuine PsiFi edition — don’t buy it anywhere other than through the marketplace.
Still stuck? Billing question?
For anything not covered here — payment issues, a purchase that looks wrong, account questions — reach out to support@psifi.app and we’ll get back to you quickly.